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Fees

Any consultation done by Cyberlab is be charged at a minimum rate of R480 per hour (or part thereof).

Should on-site support be required, an additional fee of (minimum) R280 is charged.

Please contact us for prices on Internet services.

Terms and Conditions

The following terms and conditions apply to all work done by Cyberlab:

1. Goods stored at Cyberlab's offices at owner's risk.

2. All equipment booked in for repair under guarantee must be accompanied by positive proof of purchase at time of registration. Failure to comply with this requirement may result in the customer being charged accordingly.

3. Repaired equipment will only be released on presentation of the Cyberlab Customer Service Request form.

4. Charges:

• A R250 handling fee will be levied on any goods not under guarantee booked in for service, repair or evaluation.
• Any amounts charged by the respective agent(s) will be added to the mentioned handling fee.
• The above fees are also payable under the following conditions:
  • Should no fault be found.
  • If the customer decides against proceeding with the repair process or following a quotation.
  • If no spares and/or local agents for the product could be found.
• Repairs under the value of R600 are automatically carried out, unless otherwise requested.
• Consultation is charged at a minimum rate of R480 per hour (or part thereof) in addition to the callout fee of R280 (within a 60km radius). R1.20 per kilometer together with the consultation rate is charged for distances more than 60km.
• Prices exclude VAT.

5. Repaired goods not collected within sixty (60) days may be sold to defray expenses.

6. Guarantees:

6.1 All repairs have a carry-in guarantee for a period of thirty (30) days for a repeat fault following repair completion.
6.2 All new hardware has a carry-in guarantee for a period of one (1) year, unless otherwise stated.
6.3 Cyberlab will not be liable for any costs or guarantees whatsoever, caused through or occasioned by the following:

• Fire
• Water
• Deliberate or reckless damage
• Neglect or abuse of the equipment
• Incorrect operation of equipment
• An Act of God
• Corrosive or abrasive substances
• Incorrect environmental conditions
• Theft
• The use of supplies and consumables not approved by CYBERLAB
• The use of a faulty main supply
• Operator errors
• Abnormal operating conditions
• The connection of unauthorised, ancillary equipment
• Lightning damage
• “Browning” damage.

7. Cyberlab can not be held responsible for the loss of any data on any storage media including (but not limited to) hard disks, stiffy disks, backup tapes, optical media for example CD or DVD disks. It is the responsibility of the owner to make sufficient backup of his/her data before booking any item in for repair.

8. The customer acknowledges that he/she has legal software licenses for all software installed on a PC booked in. Should Cyberlab be requested to repair, install or upgrade any software, the owner takes full responsibility of any legal issue(s) that might arise out of software installed on the PC. Cyberlab may refuse to install software if the client is unable to provide the original CD's and license keys or proof of ownership.

9. Payment terms: Strictly COD.

10. Goods remain the property of Cyberlab cc. until fully paid for.